Operations, Systems & Automation Specialist

diagnose

I sit with a messy situation and find where things are actually falling over, not where people think they are. Current state, desired state, and the gap between them.

cut

Most systems are carrying work that no longer needs doing. I remove the noise before adding anything new.

build

I build the fix and ship it: automations, integrations, workflows, whatever the problem actually needs. Then I hand it over so it runs without me.

My background runs through sales, manufacturing, and service, where coordination, accuracy, and process were the constant thread. Over time I was drawn less to the noise and more to the systems that keep people, work, and decisions aligned.

That interest became personal. My own work had scattered across more tools than I could hold in my head, more energy going into tracking the work than doing it. Coming back to anything meant starting from a blank page.

So I built the system I needed: one home in Notion for every area of my life, a single list of actions, and a re-entry point for where I left off. The tool matters less than what it does: it holds the state so my head does not have to.

That is what I bring to a team. I notice where friction builds, I simplify what has grown complicated, and I leave behind structure that people can trust. The values under the work are reliability, clarity, and thoughtful follow-through.

I bring balance to the chaos, not order to it.
There is a difference.

Ran deals from discovery to go-live, kept the CRM honest so the pipeline could be trusted, and rebuilt the sales-to-onboarding handoff where work was slipping through.

Gave a fast-moving daily operation clear roles and cut the friction out of service.

Ran the sales pipeline, coordinated a full showroom relocation end to end, and named the gaps in lead handling.

Owned the Shopify catalogue across three departments and built the SKU, barcode, and naming conventions that kept product data accurate before it reached customers.

R15M in sales through a broken supply chain, holding many deals at once with structured follow-up and accurate tracking.

Ran the full project lifecycle, technical drawings to suppliers to on-site installation. R3.2M in the final year.

Produced CAD layouts, led the team's tool transition, kept version control tight, and got the team back up after a ransomware hit.

If you know someone who is looking for someone like me, I'd be grateful for the introduction.